The New Infinity - FAQ's
Its simplicity, automation and performance rolled into one, no more extensive searching for the right options. Heres a few common questions, if you have others, hit the talk button bottom right.
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Why is Infinity so unique ?We are the only service provider to offer fully unlimited web and email, with no special terms or hidden extras, and we include options such as a Wildcard SSL certificate and any Domain name.
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What does 'Any other associated service' mean ?With Email or Web services, traditionally you are charged for options such as forwarding, DNS allocation, multiple address's etc, and for Web, likewise for sub Domains and Alias's etc, with infinity, all these type of extras, and more, are included.
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Am I bound by a contract ?There is no contract or minimum term for our Infinity services, we do however have an option for 2 months free if you pay annually.
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If I leave, can I take my Domain ?If we have registered your domain name as part of your new Infinity package, then we would expect you to remain for one yer, after that time you can remove the domain from our systems without charge, however, if you wish to leave earlier, we will charge you just £10 + vat for a transfer out, to cover the costs of the domains initial purchase. If of course you pre owned the domain, there are no restrictions on transfer at anytime.
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What is the Plesk Business Panel ?Once you take one of our serivces, our systems will automatically configure and provide you with all the information you need to manage your service. One of these is the Plesk Business Panel which allows you to fully manage your web and email accounts, including wordpress, alias's, sub domains, ftp and much more.
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How are you Aviation and Satellite aware ?Aircraft run internet services on a couple of system methods, one being an ATG type, the other, over Satellite. However the satellite medium has specifics, with some its just the very limited amount of contended (not CIR) bandwidth available, with others its also the extended time it takes for the signal to travel, or do a round trip (rtt) with any Geostationaty satellite.
Your devices do not like these big round trips, and it adds to the delay in receiving and sending very significantly, partcularily with TCP. Transcom has been in the Aviation Data business for many years, and we have our own Pepsal servers and methodologies that adjust and remove these types of delays. We also dynamically adjust TCP window transmission sizes.
So the performance you see over your Transcom Email or Web service when flying, is very different from the standard. You can read about our Pepsal service at FastApn.com, which is also available as a bolt on to non Transcom service users. This Pepsal and dynamice sizing also applies to our standalone High Security (HSE) email service at sigma.email
